What this FAQ covers and how to use it
We've organised this FAQ around the questions we actually see come through — account registration, wallet linking, deposit confirmation, withdrawal verification, and what to do when something doesn't go as expected. Each answer describes the real process: for deposits, that means the exact path from your DANA, OVO, or GoPay app through to a confirmed lobby balance. For withdrawals, it means the
verification step your account goes through before the transfer leaves our side. Where access or eligibility is relevant, we say it plainly: availability depends on local law and eligible regions. Players in Bandung and across Indonesia use the same FAQ to sort out account questions without needing to open a support ticket for every small thing. If an answer here doesn't resolve
your issue fully, the live chat and email paths are at the bottom of this page.
- DANA
- OVO
- GoPay